Owners poll- 18" X 47" lathes

Discussion in 'Woodturning Discussion Forum' started by Roger Chandler, Mar 11, 2010.

  1. Fred Lockwood

    Fred Lockwood

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    Aren't acronyms a great way to communicate? So we save a few letters to type at first, then it takes 2 posts to explain what we wanted to say:D
     
  2. Roger Chandler

    Roger Chandler

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    Frustrated and bummed out!

    Hi all,

    I have heard from 3 different guys who have gotten this latest round of G0698 lathes that has gotten here from China, and out of the many [who knows how many] that were delivered ........3 have issues.

    For the life of me, I do not know how many guys get a unit that are just great, and then a few get one that have these issues. After a year, I have not had a single issue, and the my lathe has performed so well, and given me everything I have wanted in one.

    I think this unit, being new to the market as it is, made some have reservations as to getting it. My reviews have been positive for the most part, and my true experience has been exceptional. Now a very few have reported a problem, and well, it just bums me out! :(:(:(

    I have no affiliation with Grizzly, and I do think they try hard to be a good company, and resolve issues, and try to stand behind their product. I know that none of these problems have anything to do with me, but I am still bothered that problems have arisen, and folks are having to deal with frustrating delays in getting their units and having to get a repair or replacement. It bums me out!

    In the grand scheme of things, I don't think reported problems with the G0698 is any greater than other makes, as has been noted on this and other threads, so I hope we can all keep things in perspective. Still, when you are the guy that has to deal with shipping a unit back, or waiting for a part to arrive, then it just is a frustration that should not be.

    I have no way of knowing, but it is my own suspicion that there is probably some new employee at the factory that did not get something right, and it slipped past Quality control. I think every single unit should be put through QC testing to make sure it is right before it leaves the factory. That is my standard and I know, some think I am dreaming, but it should be that way.

    I believe Grizzly will do their best to satisfy the customers and get all the issues corrected. It is my wish that all that got the G0698 will have many years of reliable service from their units.

    I am still frustrated about the problems........good luck to everyone!
     
    Last edited: Dec 9, 2010
  3. Roger Chandler

    Roger Chandler

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    Sorry guys, I thought most everyone on the turning forums knew that SMC stood for SawMillCreek.

    G'day Fred........good to hear from down under again! Cheers!
     
  4. James E Gaydos

    James E Gaydos

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    The Grizzly saga

    Thanks Fred :D

    Grizzly called me today and were very willing to come and pick the lathe up at my house. They weren't happy that I disposed of the shipping crate. I didn't really dispose of it, I was converting it into a sand box for the lathe. Can't have to much weight.
    They did not have another lathe or headstock to swap out and could not give me a date when another lathe would be available. They are coming to get it.

    This has been 2 1/2 months from the time I ordered it till today. A lot of waiting with disappointing results. I had hope that Grizzly had hit on a good large size lathe at a very reasonable price. I guess you get what you pay for.

    I contacted another company and asked for a shipping date on another lathe. They told me about a week to where I live. So in about a week I will have a new Powermatic 3520B, with 18" bed extension and floor mount tool holder. I feel very positive about this lathe as it has a proven track record.
    This is a whole lot more money than I wanted to spend. But it's also a whole lot more lathe. Life is to short to turn on bad lathes. I'm spending some of the kids inheritance.
     
  5. Roger Chandler

    Roger Chandler

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    I just heard from Fred Belknap who posted on the SMC forum that he received his Grizzly G0698 and got it set up, and he is happy with his. He really likes it, and feels good about his purchase.

    I mentioned that I guess lathes are a bit like cars.........one time a guy who worked at an auto plant told me.......don't buy a car built on Monday mornings [the employees have hangovers from the weekend] :eek:

    and don't buy one built on Friday afternoons [the employees are anxious to get out of the plant and start the weekend, and sometimes take shortcuts and leave out parts :eek:]

    I guess my lathe was built on a good day, because mine so far has been great :D;).

    They all should be that way!!!
     
    Last edited: Dec 9, 2010
  6. Always nice to hear the good reports because out of thousands of lathes (or any other kind of tool) we always hear lots of discussion about an occasional bad one compared to how many good ones are actually made but seldom hear about all the good ones.
    Guess all the people with the good ones are too busy turning on them and don't have time to tell about how much they are enjoying it.

    Works the same way with any make or model. .

    On the other hand , it's best we don't hear from ALL the good ones or we wouldnt have time to read it all because it would be pages of long lists of similar great reports. ;)
     
  7. Roger Chandler

    Roger Chandler

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    Good point William! Thanks for your perspective.........I wonder how many units of the 18x47 are out there in workshops around the world? Even here in North America?

    Do you, in your personal opinion think that there are any more problems with this lineup per 100 units than there are say with the Jet or maybe the Nova?
     
  8. David Stratton

    David Stratton

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    Monday is the day

    I talked with the freight company today and my Griz G0698 is indeed on its way and will be delivered next Monday, 12/13. I am so looking forward to this and will post news on how this particular specimen performs. I have the spot all cleared out in the shop for it to reside and barring any problems should be up and running early next week. Thanks to all for your posts and with helping me make the decision to "just do it". David
     
  9. Roger Chandler

    Roger Chandler

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    Congratulations David,

    It will be great to see your response, and to get your feeling on your unit. Post some pics of your work when you can. Welcome to the Grizzly group! :)
     
  10. Per hundred units ? Not at all . I cannot speak for Nova because have never had one . Read some pretty bad issues about them on some sites though . I have had several Jet lathes over the years as I worked my way up to my Craftex CT128 . Not just one but two different models of Jet. You also might have noticed in a previous thread about the so-called fantastic General International that fried shortly after I plugged it in. Then after posting some messages in a couple sites about that one I couldn't believe how many others had the very same problems and some had the electronics box switched out several times right up to the end of warranty and paid dearly for new parts after that. . The electronics fried on a LOT of them and then a *new and improved* black box which was on the model that I got were no better than the previous ones . I made very certain before I bought it that I had the so called new and improved electronics box. It was a different shape and size than the previous ones.

    I can't blame anyone for getting ticked off if they get a defective one of any make right from the start and get a refund and go to a different make . I have done that myself . Just like when I took the General back and got a refund and then got a Jet . The Jet certainly had its shortcomings but I was able to work around them .
    Nobody could ever convince me to get another General but some turners must be having good luck with them because they are still selling those overpriced lathes as are some other over priced more popular brand names being sold.
     
  11. .

    Congratulations David.
    We wish you all the best and hope that you will be as happy with it as many of us are.

    Keep eating your Wheaties while you are waiting. You will need lots of strength for unpacking and setting it up. ;)
     
  12. kevinkabby

    kevinkabby

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    shipping crate

    Don't forget to save the shipping crate for when you have to send it back
     
  13. Roger Chandler

    Roger Chandler

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    Kevin,
    I wondered how long it would take you to jump in with joyful glee? :D [Just kidding! :p]

    We end users that pay for these things want it right the first time, every time. I wonder if anything made in China is that way? I have read of a some Powermatics that are having switch troubles, lately.

    once someone gets burned [such as yourself] it is hard to have any good thoughts at all about a unit. I would be the same way, no doubt, so no criticism here.

    Out of a whole shipment that has arrived just recently, we have heard of 3 problems, but many more that are fine. I have had personal conversations and private messages with owners and they are liking their lathes.

    Every single unit should be fully inspected, especially the electronics before it leaves the factory, and that is where I stand. Put the customer, the end user, and the one who shells out the $$$$$ for the thing first, period!

    Happy holidays, Kevin...........hope it is a great one for you and yours. :)
     
  14. James E Gaydos

    James E Gaydos

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    The Grizzly saga continues

    Hi all, I'm beginning to feel a bit like a yo-yo here.
    First Grizzly tells me there is no replacement for this lathe and they have no headstock and no idea when the next shipment will arrive. And they would come to my house and pick it up.
    They called me today about 2:30 pm EST and now all of a sudden they have a headstock and want to swap it out. I called and said no thanks. I told them I ordered another lathe.
    Now they want me to hire a trucking company and pay them to take it back.
    The folks at Grizzly seem to be upset that I didn't save the crate. How long should someone save a damned shipping crate? Their attitude has changed from, we'll do everything we can to help, to this is my problem and I have to fix it.
    I fear the next thing will be a restocking fee, for a defective machine.
    I have a choice in this, hire a trucking company at about $245 or drive to Williamsport 6 hours round trip and about $40 in gas money, I'm loosing out here either way.
    How can a company have no clue as to the arrival time of a shipment.
    There is a problem with this latest batch of lathes. I don't feel very trusting that the headstock they wanted to swap would be any better.
    Grizzly needs to test all of these lathes to find the defective ones and not sell anymore till they do that. Their reputation with lathes has not been all that good, and this is not going to help them.
    This has been a long enough wait, and fooling around with bad machines for me.
    I've been turning for over 20 years and have had several small lathes in that time period, and have turned on a few high end machines. And I'm starting to beat up on myself for taking this risk. I should have known better.
    You get what you pay for.
    I want to wish a good luck to those of you who have bought this lathe, I really do hope that it lasts longer for you then it did for me.
    A very short time former member of the 18" x 47" group.
    I thought the "GREEN MONSTER GROUP" would be a cool name.:cool2:
    Thanks for letting me vent,
    Jim
     
  15. Roger Chandler

    Roger Chandler

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    James,

    I would take the lathe back to them, and refuse to give them another dime, and make sure they gave me a full refund. Grizzly is usually good, and I would just tell them their product was defective, you did not expect to have to replace it, and the crate was being turned into a ballast box.

    If they did not give me a full refund, then I would lodge a complaint with the Better Business Beaureo, and file a complaint with the state consumer affairs department.

    They should have given you the chance for a fix, before they told you they did not know if they could get you a new head stock, their logistics not yours caused you to want to go ahead an get the PM lathe.

    I don't think they will balk too much, they do try to give good customer service.

    I like your idea of the "Green Monster Group"
     
    Last edited: Dec 10, 2010
  16. James E Gaydos

    James E Gaydos

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    The Grizzly Saga

    Thanks Roger, That is exactly what I'm going to do. If their open tomorrow (sunday) I will take it back in the morning.
    My son-in-law is coming over today to help me crate it up.

    I noticed there are 18,585 views on this thread, how many of those viewers have bought, or were thinking about buying the Grizzly Lathe. I also wonder how many of the lathes were defective ? And yes, I know their are lemons in all things man made. It's a shame I got one this time around. :D not the first and not the last.
    I'm not bitter towards Grizzly at this time, I truly believe they are attempting to give turners an alternative to other large machines at a reasonable price. They need to get the electronics down pat. Then and only then, they will have a hit.

    Woodturning has become so popular in the past 10 years, and there is a lot of new stuff coming out all the time. It would be interesting if organizations like the AAW could somehow become the "Watch Dogs" and evaluate new lathes and equipment on a regular basis. Perhaps do a yearly report in the journal, something on the order of what "Wood Magazine" does with their tool reports. New comers to the craft would be able to be more informed about what to purchase and what not.

    I have recently befriended a neighbor a few houses down the street. This guy has been turning for about 5 years and has never heard of the AAW, Craft Supplies, Packard Woodworks, or Penn State Industries.
    Blew his mind with a few catalogs, he had no clue.
    Once again good luck to all with their Grizzly.
    Jim
     
  17. Roger Chandler

    Roger Chandler

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    James,

    You have a great idea there about AAW Journal folks evaluating machines that come out, and those on the market.

    I hope you will get your neighbor up to speed about all that is available in the turning world :D He will be so surprised :D:D:D

    To answer your question as to how many got this lathe and had a problem.........I would say it was a very tiny [comparatively speaking] amount. One generally hears about the problems, but those who don't have problems, are just going about their business, and do not usually have much to say, as everything seems normal in their circumstance.

    the only reason I commented in the first place and started this thread was because I was asked by others on another thread to please give some information when I got my unit, and I said I would and would give some info along the way as I used it,and was able to make a judgment on how good the machine was.

    Again, my G0698 lathe has been superb! Not one issue, and performance that exceeded my initial expectations. I am truly sorry for those very few who had an issue, but from what I can gather from posts and conversations the great majority of these lathes have been very good, and did fill a niche in the market for a full sized, full featured lathe at an affordable price.

    That notwithstanding, they do need to make sure EVERY SINGLE unit passes muster before they ship it! This is true for whatever the label...Laguna, Craftex, Grizzly or Hare& Forbes Woodmaster. There needs to be some tightening up at the factory with Quality Control and inspection!!!
     
    Last edited: Dec 11, 2010
  18. kevinkabby

    kevinkabby

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    All Speculation Roger

    You have no clue on true numbers. It is a lathe that doesn't compare to a jet or a powermatic. It is like buying a tool from harbor freight.

    Laguna told me that the last batch of lathes that came in was a container load. They also shipped a container load back....what does that tell you?
     
  19. Roger Chandler

    Roger Chandler

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    Everyone has their opinions on things, and if I had experienced what you did with your Laguna, then I would feel the same way.

    That being said, Kevin........I have turned on 2 different PM3520b's and seen a number of Jet 16/42's up close while friends were turning on them, and at demo's and none of them performed any better than my G0698. You may find that hard to believe, but that is my genuine experience.

    I will say, the PM3520b's are great machines. I think it has a much better banjo than my Grizzly G0698, and it is heavier, of course.

    I do think that Grizzly and Laguna, and others for that matter had better tighten up on their Quality control at the factory, and make sure each and every unit passes muster, especially the electronics, or their reputation is going to go south on them.

    The banjo and tool rest on the G0698 is the exact same as on the Jet 16/42, and the locking handles the same as on the PM3520b. I have actually taken the time to compare them, and they are identical to my G0698.

    I think the 18x47's have potential to be great lathes.........my individual unit has been superb, without a single issue after a year of use. A number of guys that I have talked with that have gotten them are happy like I am, but there have been a few that had an issue........a very small number. I don't know why Laguna shipped back a container, but if they are having Qualtity issues, then put it back on the factory, and insist they get them right! Good for Laguna.

    I think you will find Grizzly will do the same thing if a lot of issues develop, but if they have more units that perform like mine has, then they will know it is a correctable problem that QC can eliminate with closer inspections, and putting each unit through its paces. I think they should especially focus on the electronics area.

    I am not basing my opinion on just my experience, but on those also that have gotten the unit and are happy. I also see that there have been issues that need addressing, and expect they will be.

    I don't know if the issues are more widespread than issues other makes have had as well. The only make that I know that has not had issues reported is the Robust, American Beauty. That one is in another league from this line up and even Jet and PM. I have heard of Oneways, and Generals having issues, so I am not quite ready to dismiss out of hand the lineup of 18x47's.

    I do feel like that Grizzly should learn from these issues, and also the issues that the Laguna line had, and make sure they get them corrected. Some employee at the factory is likely not doing something correctly and it needs to be traced down and corrected, or all these companies will loose credibility and sales.

    I disagree entirely with your assessment that buying one of these units is like buying from Harbor Freight. You got burned, unfortunate for sure, and it could have been me, but I and a lot of others have had a genuinely good experience, and I have seen Harbor Freight stuff.......believe me this line up is light years ahead of the one HF carries.

    No argument here, none is needed.........we just have different opinions based upon our own experiences, and mine has some others experiences factored in as well. So does yours, so it is what it is, a difference of experience and opinion.
     
    Last edited: Dec 11, 2010
  20. James E Gaydos

    James E Gaydos

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    The Grizzly Saga

    Hi all,
    The Grizzly Saga is over for me, I took it back today. There was no hassle over the absence of the shipping crate. Everyone was very nice and helpful.

    The only problem that started to happen was, they wanted me to wait for a refund check, maybe two weeks or so. I told them I was uncomfortable with that, I paid cash and needed something back in my pocket. I asked to speak to a manager. They found enough cash to pay me in full.
    So all in all I'm out about $80.00 in gas money, 16 hours of driving time, fuse searching time, and telephone time.

    I think I might send them a bill for my lost time, and expenses.
    Time is money, and this was lost shop time along with lost money, I could have been turning during all of that time, now I'm behind in my work.

    The "Mustard Monster" is on it's way.
    Jim
     

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