I tried to make a reservation at the #Sheraton (#Marriott Property) listed on the Symposium registration page.
The site kept throwing an error so I called the number shown on that page.
The woman I spoke to told me there was only one room left in the block and that might be causing the error...I told her a friend of mine was trying at the same time and having the same issue.
She booked the room for me and assured me that I had the last room in the block. We even joked that I could share with my buddy...but our wives would probably not like 4 of us sharing a room.
I never got a confirmation (she had my email address mis-spelled) so I called the next morning confirming.
When I did get the confirmation, it showed that my rate was $279 not the $159 conference rate I booked at.
After many calls and long discussion (up to Elite Support), Marriott will NOT honor the rate they booked me at even though it was their employee's error. It is a good thing that I didn't find out about this upon my arrival. Marriott Corporate says they can't tell a property what rate to charge (but insists that they are all one company).
I explained that we planned on extending our trip to visit other parts of NC...staying at other Marriott properties AT FULL PRICE...but that would need to be cancelled since my Symposium housing cost just doubled (so they are losing room nights).
needless to say...I am no longer a #Marriott customer
The site kept throwing an error so I called the number shown on that page.
The woman I spoke to told me there was only one room left in the block and that might be causing the error...I told her a friend of mine was trying at the same time and having the same issue.
She booked the room for me and assured me that I had the last room in the block. We even joked that I could share with my buddy...but our wives would probably not like 4 of us sharing a room.
I never got a confirmation (she had my email address mis-spelled) so I called the next morning confirming.
When I did get the confirmation, it showed that my rate was $279 not the $159 conference rate I booked at.
After many calls and long discussion (up to Elite Support), Marriott will NOT honor the rate they booked me at even though it was their employee's error. It is a good thing that I didn't find out about this upon my arrival. Marriott Corporate says they can't tell a property what rate to charge (but insists that they are all one company).
I explained that we planned on extending our trip to visit other parts of NC...staying at other Marriott properties AT FULL PRICE...but that would need to be cancelled since my Symposium housing cost just doubled (so they are losing room nights).
needless to say...I am no longer a #Marriott customer