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Is this normal for oneway quality?

Discussion in 'Woodturning Discussion Forum' started by John Hicks, Sep 8, 2020.

  1. John Hicks

    John Hicks

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    So I used my brand new easy core today, and noticed this horrible machining on the mounting plate. Is this acceptable, or should I ask for another one?

    14757ADA-8C8D-4223-ACE9-CBA743628E13.jpeg F15BAAFD-BCE9-41FB-A24A-5F777658A508.jpeg
     
  2. Rob Fridenberg

    Rob Fridenberg

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    Looks like Harbor Freight quality (or a used beat up part) - I'd ask for a new one.
     
    odie likes this.
  3. Glenn Lefley

    Glenn Lefley

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    What are we looking at. Is it a relevant part? Or is it just a cut out?
     
  4. Larry Copas

    Larry Copas

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    My friend bought one last week to use in my shop. It's not quite as bad, but still sloppy/shoddy work. It looks like plasma cutting using a template.

    Won't effect clamping at all so were just going hum......
     
  5. Larry Copas

    Larry Copas

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    How was your experience using it for the first time? We may try to core some big walnut tomorrow.
     
  6. Peter White

    Peter White

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    Would send it back not good enough
     
  7. Paul M. Kaplowitz

    Paul M. Kaplowitz

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    I don't think it will affect the function of the base plate. Sending stuff back to them can be a PITA. You have to fill out forms and rebox it. That being said, if it bothers you by all means get a new one. Call them, they are easy to deal with.
     
    Curtis Fuller and Mike Brazeau like this.
  8. Photo of mine attached. - John
     

    Attached Files:

  9. robo hippy

    robo hippy

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    Well, it is a bad job in the manufacturing. For me, I would tell them about it, but probably wouldn't bother to send it back. It will still function just fine. You can probably send them a picture, or refer them to this post.

    robo hippy
     
  10. Donna Banfield

    Donna Banfield

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    I had the Oneway Coring set-up and agree that the machining on that opening is poor. I would let them know, but I wouldn't necessarily send it back and get a new one shipped.

    I had to ship something back to Razertip in Canada for a repair under warranty. I shipped it USPS; I was warned by others and Razertip not to use a private shipper, as they would tack on additional fees for customs. My box took 2 weeks to get to Razertip; they received it on August 14, made the repair and shipped it back Canada post the same day. I still haven't received it; the tracking number tells me it's still in transit, but unable to give me a delivery date :-(
     
  11. Russell Nugent

    Russell Nugent

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    Yeah, it's never a good situation up here when I get things from the state's by FedEx or ups. Always seems to cost me. FedEx in particular is really bad because they'll call you and ask if you want them to act as customs broker, if you say yes which many people will do, when they don't know better, all of a sudden there's a 25 or 30 dollar charge added on. I won't purchase anything gettin the us that they are not willing to ship via USPS.
     
  12. Dennis Weiner

    Dennis Weiner

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    I think sending Oneway a link to this post will serve as a strong reminder that they still need to execute quality control upon shipping a product.
     
    Last edited: Sep 9, 2020
    Richard Hodsdon likes this.
  13. Tom De Winter

    Tom De Winter

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    I’m sure it will function just fine. But I like quality tools. It would bug me every time I saw it.
    I don’t have any of their stuff but had been thinking of ordering the live tailstock center kit.
     
  14. Mark Jundanian

    Mark Jundanian

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    I think you'll find the QC on the live center is better, but for what it's worth the Robust live center looks and works the same.
     
  15. Curtis Fuller

    Curtis Fuller

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    John, I agree with all that have said this mounting plate will work just fine. But, (there's always a but, isn't there) I wonder if you gave Oneway a chance to respond to this before exposing this on a public forum. I think you deserve a better plate for the amount of money you've spent. And my money says that if you show these same photos to the folks at Oneway they will probably replace the mounting plate for free and tell you to keep the old one. No sending it back or messing around with international postage. That's the kind of company I believe they are. I don't know why they would deliver a product that looks like that and they probably don't know how it slipped by either. Give them a chance to make it right before you subject them to this kind of bad publicity. Every company deserves that.
     
  16. Hugh

    Hugh

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    If you have a surface grinder......just smooth it out a little. Or maybe a nice file. In the amount of time you would spend smoothing the rough cut out, It would be less than the time you would spend on trying to get a new one.
    Just to make sure there are no sharp edges. If you want to complain.....that is OK also. But easy to fix.
     
  17. Greg Norman

    Greg Norman

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    Dude you need to work on your reading comprehension skills! Where did John bash anybody? He merely ask if it was acceptable or IF he should ask for a new one. How can you possibly get bashing the company out of that?
     
  18. John Hicks

    John Hicks

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    Wasn't bashing; just asking if this is normal for this piece.
     
  19. John Hicks

    John Hicks

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    Not even close to the same design.
     
  20. Brent@TurnRobust

    Brent@TurnRobust

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    Glenn, Brent from Robust here. I couldn't disagree more. Please do your homework before making a comment like that. I won't go into the details, but it's quite obvious if you look. The Powermatic/Jet live center is a copy of the very fine Oneway live center, and Oneway took legal action against them.
     
  21. Glenn Lefley

    Glenn Lefley

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    I’m very sorry Brent. I did get mixed up. It was the powermatic. My deepest apologies.
     
  22. John Hicks

    John Hicks

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    An email already went to them. No response yet
     
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  23. Dean

    Dean

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    Pick the phone up and call Kevin, let him know you expect better quality from Oneway. Things slip through the cracks sometimes. I’m pretty certain he will respond with a replacement part.
     
  24. Dustin Cook

    Dustin Cook

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    Dean is spot on. OneWay is a very classy outfit, they will make it right. They have never hassled me on a return before. I see that John is in WA and OneWay is open Monday to Friday EST so probably will have a solution by Monday.

    Unfortunately, it looks like this one was made on the Friday afternoon shift going into a long weekend. No excuses for them but given that it is just a mounting plate that will have a bolt going through it I would just use it until they send a replacement part. They shouldn’t want that one back and would probably recycle it instead of reselling it.
     

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