I recently lost a project that was almost finished after using some epoxy that did not harden (purchased 9/12/06).
I contacted Henkel Consumer Adhesives regarding the failure of their Loctite Professional Epoxy (5 min) which is sold at Home Depot and many other places. I was informed that batches of the epoxy that they recently shipped are defective. They think the problem is limited to the 4oz bottles of 5 min epoxy, but they are not sure at this point. They are still trying to figure out what the problem is and how widespread it is.
When I called, they immediately acknowledged the problem and offered me a choice of refund or replacement. While a nice gesture, it doesn't make up for the loss of a project in the final stages. They could offer no suggestions for removing the uncured epoxy other than cutting out any affected parts.
If you are planning on using Loctite Epoxy it would be very wise to mix a test batch to insure it hardens. If you have any problems, contact Henkel for a refund.
Ed
I contacted Henkel Consumer Adhesives regarding the failure of their Loctite Professional Epoxy (5 min) which is sold at Home Depot and many other places. I was informed that batches of the epoxy that they recently shipped are defective. They think the problem is limited to the 4oz bottles of 5 min epoxy, but they are not sure at this point. They are still trying to figure out what the problem is and how widespread it is.
When I called, they immediately acknowledged the problem and offered me a choice of refund or replacement. While a nice gesture, it doesn't make up for the loss of a project in the final stages. They could offer no suggestions for removing the uncured epoxy other than cutting out any affected parts.
If you are planning on using Loctite Epoxy it would be very wise to mix a test batch to insure it hardens. If you have any problems, contact Henkel for a refund.
Ed