How many days have you allowed for anyone to reply to you? If it has been less than a week, then I would wait a bit longer. Also, did you give an email address or a toll free phone number? I doubt that anyone would be very anxious to spend their own dime to call you.Jared said:I've got a quote from the company, but they said they have contacted other customers, but it is up to them to contact me. Privacy issues that they can't give out their info.
I doubt that this approach will impress anyone. In fact, it gives the impression that you are not really a serious customer. They certainly can't badger their customers to contact you.Jared said:I am going to contact them tomorrow and let them know that I haven't heard from anyone, and might not purchase if I don't hear back from a couple. I don't want to drop 35K without seeing if there are other happy people with the same machine.
Jared said:I've got a quote from the company, but they said they have contacted other customers, but it is up to them to contact me. Privacy issues that they can't give out their info. I am going to contact them tomorrow and let them know that I haven't heard from anyone, and might not purchase if I don't hear back from a couple. I don't want to drop 35K without seeing if there are other happy people with the same machine.
boehme said:Do the US distributors have machines that are set up for demonstration or do they just place orders to the manufacturer?
It depends ... some companies such as the makers of the portable band saw mills ask their customers whether they would like to be included on a list that would allow others to contact them. In that case, it might mean business oportunities for the mill owner. And ... the mill owner must specifically authorize the manufacturer to do this.Ron Sardo said:When ever I buy big ticket equipment that the first thing I ask and I always get a list.
Now, that sounds like the best solution! Seeing a machine in production is a very good way to go. The actual person operating the machine will likely tell you what he thinks about it while the plant owner may give a more glowing review. Something in between the two is probably the real story.Jared said:They are now contacting people to see if I can fly out to wherever a machine is and see it in action.
boehme said:It depends ... some companies such as the makers of the portable band saw mills ask their customers whether they would like to be included on a list that would allow others to contact them. In that case, it might mean business oportunities for the mill owner. And ... the mill owner must specifically authorize the manufacturer to do this.
I wouldn't be particularly happy if my name, address, and phone number were indiscriminantly sent out to anybody who asked for it for anything that I own so that burglars could customize their shopping list.
Also, I believe that if you want the best scrutiny of a product, contact the owner of a competitor's product. Everybody likes to justify why the product that they own is better that the competitor's product and they are more likely to point out some shortcomings. The best list would be names of people who backed out and bought the competitor's machine instead. They probably don't want to share that list with anybody.
Jared said:They are now contacting people to see if I can fly out to wherever a machine is and see it in action.
I personally wouldn't want them giving out my info either, but I would at least send an e-mail to that person giving them my feedback. Especially if I got good service from the company I was buying from.
It MAY be just me, but if I'm trying to decide how to spend my money, the guy on commission isn't the only one I want to hear from... I didn't get the sense that he was trying to "impress" anyone, he seems to be trying to satisfy concerns about a product, and about how he is going to spend his money.boehme said:I doubt that this approach will impress anyone. In fact, it gives the impression that you are not really a serious customer. They certainly can't badger their customers to contact you.
Other thoughts:
What are you going to ask a customer that you can't ask the company and get a better answer?
Bill
I don't know about anyone else, but when I got my Delta Midi, I was pretty happy... I added a bed extension and bolted on a half inch steel underplate. REALLY steady! I came into a windfall and bought a Powermatic "Mustard Monster" 3520A. I have to say, that I tell people who even THINK they are serious about turning to save the "Delta money" for bigger better tools. "BUY THE BIG LATHE," so I guess some of us buy the Ford, are happy with it and then find out about the Mack truck, and understand what they are missing.Ron Sardo said:What do you gain by contacting a owner of a competitor's product? Do you really think a Ford Truck owner is really going to say anything good about a Chevy Truck?