I hope it's OK to post this. I've owned a NOVA DVR since September 2014. It's mounted on Nova's optional cast iron legs. This was my first purchase of a lathe and I really struggled with which lathe to choose and how much to spend.
I've probably put several hundred hours on it since September and for the most part I've been very pleased with the lathe. I recently noticed a low roaring noise coming from the head stock when I was turning. I called Nova and spoke to a couple of their service techs. They recommended various fixes including balancing the lathe using the leveling screws. I had purchased the legs second hand and the leveling screws were missing, so they told me what bolts to purchase at the local hardware store. I installed the levelers and it did seem to help, but subsequently the noise returned and was even present when there was nothing mounted on the head stock. I called again and they immediately said they would ship a new head stock to me and asked that I send the old one back to them.
When I call their service number I always get a human (unless they are closed) and they always take as much time as is needed to resolve the issue. I was very gratified to receive this kind of customer service and individual attention from the folks at Nova and I thought it deserved a mention to the membership here.
Mark Andrews
I've probably put several hundred hours on it since September and for the most part I've been very pleased with the lathe. I recently noticed a low roaring noise coming from the head stock when I was turning. I called Nova and spoke to a couple of their service techs. They recommended various fixes including balancing the lathe using the leveling screws. I had purchased the legs second hand and the leveling screws were missing, so they told me what bolts to purchase at the local hardware store. I installed the levelers and it did seem to help, but subsequently the noise returned and was even present when there was nothing mounted on the head stock. I called again and they immediately said they would ship a new head stock to me and asked that I send the old one back to them.
When I call their service number I always get a human (unless they are closed) and they always take as much time as is needed to resolve the issue. I was very gratified to receive this kind of customer service and individual attention from the folks at Nova and I thought it deserved a mention to the membership here.
Mark Andrews
