Stuart Batty Tools Problem-Unresponsive

[Stan Pressner]

I am hesitant to post this thread, but I now feel it is the responsible thing to do.
I have long been a fan of Stuart, and have learned an enormous amount from his videos. I am also a fan of his handle system and have used it for three years. In November, I purchased his sharpening platform. It arrived 2 weeks ago. It is beautifully made and I will be happy to have it when this problem is resolved, even at the admittedly steep cost.

The problem is that the screws holding the platform down are slightly proud of the platform. The countersink would need to be a bit deeper. Of course, I could fix this, but at that price I should not have to do so. I immediately posted the question to him on the website, and 2 weeks later have still gotten no response. I understand that it is a small operation, but this is really unacceptable.

 

[John Walls]

Personally, I'd send him a note to let him know it happened then I would countersink it enough myself to fix it. Life's too short to worry about the little things. IMHO

 

[Stan Pressner]

Sure, my inclination as well, but there is no email address on the website!

 

[Dave Landers]

There is a phone number on his FB "about" page (no idea if it is up to date or not) https://www.facebook.com/SBWoodturning
And his email is in the AAW member directory https://www.woodturner.org/Woodturner/Woodturner/AAWConnects/Find-a-Member.aspx

 

[Stan Pressner]

There is a phone number on his FB "about" page (no idea if it is up to date or not) https://www.facebook.com/SBWoodturning
And his email is in the AAW member directory https://www.woodturner.org/Woodturner/Woodturner/AAWConnects/Find-a-Member.aspx

Yup, no response on all fronts

 

[Stan Pressner]

Just to update, I did get a response from Stuart on his direct email, and he was very responsive. So I am guessing it is just a problem of teething pain on a newish website. The platform is quite wonderful otherwise. I would recommend it.

 

[Richard Coers]

From unresponsive to recommendation. Must have been quite an email exchange. I have a problem with repairing brand new items, the reason I won't buy Grizzly or Harbor freight machinery.

 

[hughie]

Just to update, I did get a response from Stuart on his direct email, and he was very responsive. So I am guessing it is just a problem of teething pain on a newish website. The platform is quite wonderful otherwise. I would recommend it.

A good result to an awkward situation. What little I know of the man personally, I would give him the benefit of the doubt of this oversight.

 

[Stan Pressner]

My only complaint was a lack of responsiveness. I was sure the product problem would be worked out, and it was.

 

[Michael Schneider]

I don't know the case here, but many small turning shops have delayed getting back to you when they got to woodturning events. That often pulls them away for a week.

They are often one-man/women's shops.