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Nova Nebula with bed extension inbound

Teknatool has had very difficult times keeping up with orders in the past two years. Not sure if it's an anomaly or their distribution network. I ordered a Nebula, was told several months, took about seven. I'd say mine was a one off but I've spoken with other Teknatool users and my experience was more or less the norm. Good luck...
 
Well! The as promised delivery date in December is long gone. Phone call today now says maybe April! Far cry from picture with February listed on the website. Wouldn't be so bad but they have had my money since October! It was 6 weeks delivery when I ordered.
 

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I've been looking at a neptune as one of my potential next lathe. Maybe i need to reconsider that if this is standard practice.

Gregory
 
I think “standard practice” is perhaps too strong(**), but Teknatool/Nova does seem to have had some challenges keeping up with demand one way or another. The Nebula seems to be hit most regularly. Skimming retailers periodically (since I’m also been planning on, now waiting for, my Nebula for some time 😉), the Neptune stocking situation has seemed better – but looking today I note that it’s back into “pre-order” territory at a number of retailers. Just recently, it had been in stock. If you’re ready to order, I’d call around to local retailers, e.g. if you have a Rockler in your vicinity, to see if they have stock on hand. Rockler nominally sells these via drop shipping on the website, but individual stores may have stock.

(**) By which I mean: I doubt that Teknatool has any desire to keep customers hanging. They’ll be losing business over that, period. It’s one thing for a tiny business (e.g. some woodworking tool makers) to do small batch production… but that doesn’t seem to be Teknatool’s scale at this point.
 
I think “standard practice” is perhaps too strong(**), but Teknatool/Nova does seem to have had some challenges keeping up with demand one way or another. The Nebula seems to be hit most regularly. Skimming retailers periodically (since I’m also been planning on, now waiting for, my Nebula for some time 😉), the Neptune stocking situation has seemed better – but looking today I note that it’s back into “pre-order” territory at a number of retailers. Just recently, it had been in stock. If you’re ready to order, I’d call around to local retailers, e.g. if you have a Rockler in your vicinity, to see if they have stock on hand. Rockler nominally sells these via drop shipping on the website, but individual stores may have stock.

(**) By which I mean: I doubt that Teknatool has any desire to keep customers hanging. They’ll be losing business over that, period. It’s one thing for a tiny business (e.g. some woodworking tool makers) to do small batch production… but that doesn’t seem to be Teknatool’s scale at this point.
Thanks. I'm not looking to buy until late this year or early next. At least 8 months from now. I'm taking this time to look at a few options and more than likely will sell input when I'm closer to pulling the trigger. I'm also saving up now so that i can easily make the purchase for it and the accessories I'll need (chucks and such).

Gregory
 
Adding a data point: I called my vendor, Acme Tools, this morning and they said that they haven't received the early February shipment of Nebulas into their warehouse just yet, and also that they are expecting a second shipment in late February. They said they have no updates from Teknatool that would change those expectations.
 
As someone who has been through the Nebula back log odyssey I don't believe it's maliciousness on their part, but rather, overly optimistic. Honesty...we all know the sellers can't say sure purchase one but we can't really tell you when it will be here.
 
Having had some insight into various parts of the manufacturing and supply chain worlds over the years, there are also just a LOT of potential wrinkles that can crop up. Something as "simple" as shipping container space and scheduling can turn into a huge headache. Likewise, if they have to fight for scheduling at their contract manufacturer(**). If Teknatool ended up needing to do something like change major suppliers or even the contract manufacturer involved, that can also blow up a production schedule just due to the iteration time to get back to "shippable" again.

The big issue is that there's just no customer communication channel. Having these long and slippery pre-order wait times makes it feel like you've joined a crowdfunding campaign, yet the expectation is that the Nebula is in full production. And it's worth noting: well run crowdfunding campaigns, especially manufacturing-based ones, live on transparency. Done well, it's great marketing, demystifies the process and the timelines, and sets the basis for strong and ongoing customer feedback cycles.

(**) This is outright speculation of mine based on the bursty delivery of these lathes; take with a GIANT grain of salt. I'm assuming that Teknatool may be working with a CM rather than owning their own manufacturing facilities, at least for some of their product line. It would tend to explain a lot.
 
I called my vendor, Acme Tools, this morning and they said that they haven't received the early February shipment of Nebulas into their warehouse just yet, and also that they are expecting a second shipment in late February.

Sigh. Acme Tools' website was updated to an estimated ship date of May 15, 2025 at the end of last week. I called today and confirmed that this also affects outstanding orders like mine, not just new orders. I really do have to wonder: what the heck is Teknatool even doing with their lathe production to be so repeatedly unable to hit their own ship estimates by such wide margins?

This is particularly frustrating, as the whole reason to sell my Galaxi was to hit a "goldilocks" size that opened up some needed space next to the lathe while retaining nearly 100% usability for my turning. And that "nearly" can be made up entirely via the bed extension just when needed for a project. AFAICT, there's only one other lathe that fits my size criteria and otherwise "checks all the boxes" and that's the Robust Sweet 16. From the many satisfied Robust users, I have zero doubt that would be a fantastic lathe, but also at greater than twice the price. (And before someone asks: my current feeling is that the Powermatic 2020B is on the other side of "goldilocks" for me: too short without the bed extension.)
 
Sigh. Acme Tools' website was updated to an estimated ship date of May 15, 2025 at the end of last week. I called today and confirmed that this also affects outstanding orders like mine, not just new orders. I really do have to wonder: what the heck is Teknatool even doing with their lathe production to be so repeatedly unable to hit their own ship estimates by such wide margins?

This is particularly frustrating, as the whole reason to sell my Galaxi was to hit a "goldilocks" size that opened up some needed space next to the lathe while retaining nearly 100% usability for my turning. And that "nearly" can be made up entirely via the bed extension just when needed for a project. AFAICT, there's only one other lathe that fits my size criteria and otherwise "checks all the boxes" and that's the Robust Sweet 16. From the many satisfied Robust users, I have zero doubt that would be a fantastic lathe, but also at greater than twice the price. (And before someone asks: my current feeling is that the Powermatic 2020B is on the other side of "goldilocks" for me: too short without the bed extension.)
On FB, there is a page titled Teknatool Owners. There you can contact a person named Rich Bolduc...he's a teknatool employee and was patient with me keeping me apprized of where my lathe was every step of the way last year. That said...who really knows what's happening with shipping relative to the trade wars and added fees. All I can say is good luck...
 
Sigh. Acme Tools' website was updated to an estimated ship date of May 15, 2025 at the end of last week. I called today and confirmed that this also affects outstanding orders like mine, not just new orders. I really do have to wonder: what the heck is Teknatool even doing with their lathe production to be so repeatedly unable to hit their own ship estimates by such wide margins?
Ouch! Especially if they have had your money for some months already. Something is obviously astray in their production and/or supply line, and transparency seems lacking. Add the unsettled conditions of international trade. I'm happy not to be looking for a lathe. I was astounded to see the price for a PM 2020 -- apparently more the current sale price for a 3520?!?
 
My ship date was pushed to April from October. As said it wouldn't be so bad if they didn't take the money from me the very day I made the order. Hopefully they will hit that date. I keep hoping for a phone call!
 
Do these direct drive Novas use SRMs with a shaft that also functions as the spindle? I can't find drawings or photos of the interior of the headstock. Anyone have experience taking one apart?
 
Do these direct drive Novas use SRMs with a shaft that also functions as the spindle? I can't find drawings or photos of the interior of the headstock. Anyone have experience taking one apart?
I think you can find diagrams for most nova DVRs in the manuals on the nova web site
This one popped up from google
IMG_2773.jpeg
 
Do these direct drive Novas use SRMs with a shaft that also functions as the spindle?
See the exploded diagrams in the lathe manuals, e.g. this one from the Nebula manual, which clearly shows direct drive, no belts. For quick reference, the relevant parts are "1.2: 120mm Stator" and "1.4: Rotor Assembly".
Screenshot 2025-02-18 at 11.59.10 AM.png
 
Teknatool usa filed for bankruptcy yesterday! Should we be worried?
Yes, I should think so. It could be that they end up bought or restructured , and continue onwards. But I think best case scenario is another major delivery delay. Also, I notes from the Teknatool Owners FB forum that the employee contact there posted that they're no longer with the company as of earlier this week. I gather that there were layoffs.
 
Pulling in some info from the Teknatool Owners FB group. First, here's a page which lists the bankruptcy (Chapter 11) filing. This is a random third-party bankruptcy search site. I don't (yet...) have a PACER account, so I don't have access to the full court documents:


Then this posted today by Rich Bolduc, until recently a Teknatool USA employee, who's been quite active on the Teknatool Owners group:
So we were all told in the US on the 20th that the 25th would be the last day. Officially, there are still 3 people (President, VP of Operations and one more) in Teknatool USA. They are most likely merging with Teknatool International. As of now, there is only 1 person officially doing Customer Service, and he is out of New Zealand.
From what we were told, those 3 people will be shipping what they can from the US. Any parts not under warranty will most likely need to be purchased through their Aliexpress site. Not sure what the new plan for warranties is.
 
How? Isn't he an unsecured creditor?
Actually, if you placed the order and they actually take the money (that is, charge your account) then by federal law, they have 30 days to deliver the product you paid for, unless you agree to an alternate date. On the other hand if all they did was place an "Auth" on your card, (meaning they didn't actually charge you yet) then they don't have to worry about delivery dates. (They'll process payment when they're ready to ship.)
Your order is secured by the product or service you bought, so you ARE a secured creditor. By law if they can't deliver what you paid for, they have to refund you. (Pays to be up to date on FTC rules for e-commerce.. So I could be wrong if they made any changes to those laws since 2019 or so when I last updated my knowledge of them)
 
Actually, if you placed the order and they actually take the money (that is, charge your account) then by federal law, they have 30 days to deliver the product you paid for, unless you agree to an alternate date.
Thanks, that's all helpful. At least in my case, the lathe order was explicitly called out as a "Pre-order" on the retailer's website when I placed it. And they did take the money – if it was just a CC auth, then the whole question would be rendered moot, naturally.

However, as I mention up-thread, I'm in an annoying "goldilocks lathe" situation. There are really just two options that check all the boxes (otherwise I wouldn't have sold my Galaxi): a Nova Nebula and a Robust Sweet 16. So my personal options come to:
  • Continue to wait for the Nebula. It does appear that there's an effort to get the business back on track, from the info I posted above... so ¯\_(ツ)_/¯
  • Attempt to get a refund (and sell the Nebula bed extension which I also ordered, and which was in stock at the time...) then suck it up and fork out for a Sweet 16.
  • Again with the refund route, but pick my favorite compromise(s) from the myriad other lathes out there.
 
I've been waiting since October and they took the actual money on day one! Not sure what I will do yet.
Like John I picked this model for a reason. All the others didn't have what I want or are way more expensive. Also most are 220 and I don't have it in that spot or room in my fuse box for another circuit.
Decisions, decisions.
 
If their contracts are with Acme, then I agree they should be ok. I'm gonna just respectfully disagree with the notion that the card company will take the loss if the payments were already processed and also the notions that the non-existing goods are security or that some federal law about card purchase delivery timing negates federal bankruptcy law. The bankruptcy court will do as it pleases because bankruptcy law takes precedence over other laws. And what would our friends do, hire counsel to represent them in the bankruptcy proceedings at a cost greater than the price of the lathes? Having been on the creditor side more than once, I've had the card company tell me "sorry, nothing we can do," and the bankruptcy court finally have us paid pennies on the dollar years after the bankruptcy filing. I would be on the phone with Acme first thing Monday morning.
 
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