Shout out to Robust Tools

[Mark Fairchild]

After 2 years of flawless running, my Robust American Beauty started shutting down erratically. After a few days of trouble shooting with Brent, he deduced it was the inverter. He had me a new one in 3 days with easy instructions to replace the old one. Fired her back up today and working as good as new.
My reason for going with Robust was the reputation for customer service. They proved me correct in my decision.

 

[Ray Ewing]

Concur. Fantastic customer service and equipment. I just realized I need to change my image.

 

[robo hippy]

Yup! Probably the best customer service out there!

robo hippy

 

[Tom Albrecht]

I bet that is a rare occurrence! Not the great customer service, but the failure of a Robust part.

 

[John K Jordan]

I don't have an AB but it's hard to deal with Robust without wanting to shout out. I use only Robust tool rests now, and keep several post sizes when turning elsewhere if I don't know what lathe will be there.

 

[Matt Fletcher]

After 2 years of flawless running, my Robust American Beauty started shutting down erratically. After a few days of trouble shooting with Brent, he deduced it was the inverter. He had me a new one in 3 days with easy instructions to replace the old one. Fired her back up today and working as good as new.
My reason for going with Robust was the reputation for customer service. They proved me correct in my decision.

I agree, Mark. About a year after I purchased my AB, I had a noise that Brent diagnosed as bad bearing in the headstock spindle from the audio file I sent him. He gave instructions on how to dismantle and send in the part so they could install a new bearing. When I received it back, it had been damaged in the mail. One phone call and he had a new one on its way. Great customer service and an awesome lathe I use almost daily.

 

[Richard Coers]

I bet that is a rare occurrence! Not the great customer service, but the failure of a Robust part.

Since the VFD is not a Robust part, why would it be any more rare, or common, than any make of lathe?

 

[Gabriel Hoff]

Since the VFD is not a Robust part, why would it be any more rare, or common, than any make of lathe?

It is USA made although it probably has globally made parts.