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3520C On-Off Switch Problem

My 3520C arrived today on a crushed pallet. It was so bad the shipping company put it on another pallet and continued to deliver it. I have been in contact with the place of purchase and they are telling me that they are going to contact powermatic for a path forward.
But on a side note I was able to peek enough to see that the switch already has the dust cover on it from the factory.
 
Paul Jubb said:
My lathe had slid off the inner pallet breaking the cardboard box when it was delivered. It seemed to be ok but Powermatic seems to have a problem with their packaging, shipping company or both.
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My 3520C arrived today on a crushed pallet.
Same experience here. bottom pallet was completely crushed and they repalletized it with another one and kept on shipping it. I am hesitant to take delivery so I contacted my place of purchase and am on hold now until they can talk to powermatic. The outer cardboard was intact with 3 of the straps still in place but the weight of the lathe had fallen through the original pallet and broke it to pieces. I couldn't see any damage but I am Leary about the internals that can't be seen. wish we had better shipping companies.
 

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Lou Jacobs said:
This is an interesting discussion and I’ll store it away for future reference. I took delivery of my 3520 C about two weeks ago. I was very disappointed that it came on a rough shippers pallet but not fully enclosed. It had clearly suffered damage in transit. This included the on/off switch being broken to the point that the green button was gone. I dealt with the vendor who got Powermatic to replace the entire control head including the cable. I had a hell of a time figuring out how to disconnect the cable from the VFD drive end and replace with a new one. I finally got it done and the lathe is working fine. After having spent the past seven years on a lower end Grizzly lathe, I feel like I’ve moved from a Chevy to a Mercedes-Benz!
I wonder if anybody else has replaced this cable at the VFD end, or is it intended to be replaced only from the remote control box end?
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How’s disappointing! The above quote is from my message in 2020. Same issue with horrible shipping. I almost figured that I was sent a floor model or demonstrator that was repackaged as I couldn’t imagine shipping a new lathe would be like that.
 
Lou Jacobs said:
How’s disappointing! The above quote is from my message in 2020. Same issue with horrible shipping. I almost figured that I was sent a floor model or demonstrator that was repackaged as I couldn’t imagine shipping a new lathe would be like that.
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Yeah, takes all the joy out of owning it, and excitement out of receiving it.
I was assured it did not leave powermatic warehouse in this condition and that it is solely the responsibility of the "rough" shipper.
I cannot see any cosmetic problems and I want to unpack it further but right now I am on hold for decision from powermatic on weather they send a new machine out and take this one back. At some point in its journey it took a hard knock.
 
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Called Powermatic yesterday (Friday 3/7/25) and asked the technician to send me the protective switch covers for both my lathes (PM3620C & PM2014). He verified my address, and said they would ship right away ... a few hours later, I got UPS advisory indicating they will be here Tuesday. Can't ask for better service than that ... the tech was terrific!
 
GRJensen said:
Called Powermatic yesterday (Friday 3/7/25) and asked the technician to send me the protective switch covers for both my lathes (PM3620C & PM2014). He verified my address, and said they would ship right away ... a few hours later, I got UPS advisory indicating they will be here Tuesday. Can't ask for better service than that ... the tech was terrific!
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GR, I also found the techs at Powermatic to be very helpful.
 
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